Privacy Policy

RD Digital Limited is committed to protecting the privacy and personal information of all individuals who interact with our business. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.

1. Definitions & Interpretation

1.1 “RD Digital”, “we”, “us”, or “our” refers to RD Digital Limited.

1.2 “You” or “your” refers to any individual or business that interacts with RD Digital, including website visitors, clients, and potential clients.

1.3 “Personal Information” means any information that identifies or could reasonably identify an individual.

1.4 “Services” means all digital marketing, website design and development, hosting, SEO, content writing, graphic design, and related services provided by RD Digital.

1.5 “Website” means rddigital.co.nz and any associated digital properties owned or operated by RD Digital.

1.6 “Cookies” means small data files stored on a user’s device that help improve website functionality and user experience.

2. Information We Collect

2.1 Information You Provide Directly

• When you contact us via our website, email, or phone.
• When you complete onboarding forms or Google Forms.
• When you sign agreements or contracts.
• When you subscribe to newsletters or marketing communications.
• When you provide account or platform access for service delivery.

2.2 Information Collected Automatically

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website

This information may be collected through cookies and analytics tools including Google Analytics.

2.3 Types of Information Collected

• Contact details
• Business information
• Financial information
• Account access credentials
• Technical data

3. How We Use Your Information

• Deliver our services
• Communicate regarding projects and accounts
• Issue invoices and process payments
• Send reports, updates, and marketing communications
• Improve our website and services
• Comply with legal obligations
• Protect system and client data security

4. Disclosure of Information

We do not sell or trade your personal information.

We may share information with trusted third-party providers including:

• Google
• Meta
• Xero
• Hostinger
• HubSpot
• Bitwarden

These providers are required to handle your information securely and in accordance with applicable privacy laws.

5. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to improve user experience and analyse website usage.

• Essential Cookies — Required for website functionality
• Analytical Cookies — Used via Google Analytics
• Advertising Cookies — Used for remarketing via Google Ads and Meta Ads

6. Data Storage & Retention

Your information is stored securely within New Zealand and may also be processed by providers located in Australia and the United States.

• Client and financial records — minimum 7 years
• Marketing information — until opt-out or deletion request
• Analytics data — based on Google Analytics retention settings

7. Data Security

We implement appropriate security measures including SSL encryption, secure password management, access controls, and secure cloud storage.

8. Data Breach Notification

If a privacy breach is likely to cause serious harm, we will comply with the New Zealand Privacy Act 2020 and notify affected individuals where required.

9. Your Rights

• Access your personal information
• Request corrections
• Request deletion where applicable
• Opt out of marketing communications
• Make a privacy complaint

To exercise your rights, contact: hello@rddigital.co.nz

10. Australian Clients

For Australian clients, we also handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

11. Third-Party Links & Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website and communicated to clients where appropriate.

13. Contact Information

14. Governing Law

This Privacy Policy is governed by the laws of New Zealand, including the Privacy Act 2020.